You typically need to reset your Sherborne Touchstop chair when it stops working or the handset is flashing. This procedure often resolves these common operational glitches, getting your recliner back to normal function.

What are the most important steps to reset a sherborne touchstop, and are there any common things people miss or do wrong?

Follow these steps carefully to reset your recliner chair:

1. Turn the handset OFF: On the back of the handset, move the small switch to the OFF position.
2. Return the chair to seated position: Press and hold the large reset button until the chair goes back to its normal seated position.
3. Disconnect the power properly: Unplug the chair from the transformer (black box). ⚠️ Make sure you unplug the cable from the transformer itself, not just from the wall socket. If you only unplug it from the wall, the backup batteries inside the transformer can still supply power and the reset will not work. This is a common mistake!
4. Wait 2 minutes: Leave everything unplugged for a full 2 minutes.
5. Turn the handset back ON: Move the switch on the back of the handset to the ON position.
6. Reconnect the power: Plug the power cable back into the transformer (black box).

Your chair should now be fully reset. The most common thing people miss is unplugging the cable directly from the transformer, not just the wall socket.